ORDERS & DELIVERY
When will my order arrive?
Orders are typically processed within 1–2 business days.
Delivery times vary by destination and shipping method and are shown at checkout. Once your order has shipped, you will receive a confirmation email with tracking details.
Do I need to sign for my parcel?
Signature requirements depend on the courier and destination.
Some orders may be delivered without signature authority. If you require signature-on-delivery, please contact us before placing your order.
I missed my delivery, what happens next?
If delivery is unsuccessful, the courier may:
- Attempt re-delivery
- Leave the parcel in a safe location
- Redirect it to a local collection point
Tracking updates will provide next steps. If you need assistance, contact our support team.
My tracking has been updated to ‘delivered’ but I cannot locate my parcel. What should I do next?
Please check:
- Your mailbox or safe place
- With neighbours or building management
If the parcel cannot be located within 24 hours, contact us with your order number and tracking reference so we can assist with the investigation.
I did not receive my order or shipping confirmation. What should I do?
First, check your spam or promotions folder.
If you still cannot locate your confirmation, contact us and we will verify your order status promptly.
Can I cancel my order?
Orders can only be cancelled before they are processed or dispatched.
Once an order has shipped, it cannot be cancelled and must be handled via our return policy.
When can I get products that are out of stock?
Restock timelines vary depending on formulation and production cycles.
You can sign up for restock notifications on the product page to be alerted as soon as the item becomes available.
PRODUCT QUESTIONS
Are your products free from parabens, sulphates, and phthalates?
Yes. ReverseAge formulations are developed without parabens, sulphates (SLS/SLES), and phthalates.
We focus on ingredient necessity, skin compatibility, and formulation integrity rather than long exclusion lists or trend-driven claims.
Are ReverseAge products tested on animals?
No. ReverseAge does not test finished products or ingredients on animals.
We work with suppliers and manufacturers that adhere to cruelty-free standards and comply with applicable regulations.
Are ReverseAge products vegan?
Some ReverseAge products are vegan, while others may contain ingredients of non-animal origin that are not classified as vegan.
Vegan status varies by formulation and is indicated on individual product pages where applicable.
What does the PAO (Period After Opening) symbol mean?
The PAO symbol indicates how long a product remains safe and effective after first opening, expressed in months (for example, “12M”).
This timeframe assumes normal storage conditions and proper product handling.
How to store products?
Store products in a cool, dry place, away from direct sunlight and excessive heat.
Ensure caps and droppers are closed tightly after use to maintain product stability and hygiene.
Can ReverseAge products be used with other skincare brands?
Yes. ReverseAge products can generally be incorporated into existing skincare routines alongside other brands.
If you are using prescription treatments or have specific skin concerns, we recommend consulting a qualified healthcare or skincare professional.
Can I use multiple ReverseAge serums together?
Yes. Many ReverseAge serums are designed to be layered or combined, depending on skin needs and tolerance.
As with any routine, introduce new products gradually and observe how your skin responds.
